Thank you for choosing BookTable GHJ LLC. We are committed to providing high-quality learning materials, and if you are not satisfied with your purchase, we encourage you to return or exchange it according to our refund policy. Please read the following terms carefully.
- Refund Policy Overview
We accept returns of unused items in their original packaging. You can request a refund or exchange within 30 days of purchase. Please note that the following items are excluded: opened learning software, e-books, and other digital products. - Return and Exchange Conditions
To ensure your return or exchange request is processed smoothly, please ensure the following conditions are met:
The item must be unused and in its original packaging with all tags attached.
Proof of purchase (such as a receipt or order confirmation email) must be included with the return package.
The return or exchange request must be submitted within 30 days of receiving the item. - Return Process
If you wish to return or exchange an item, please follow these steps:
Contact Customer Service: Submit a return request via email to billycox@booktableghjllc.com. Please provide your order number and reason for return.
Obtain Return Authorization: Our customer service team will provide you with a return authorization and confirm the return address.
Ship the Item: Please ship the item along with the original packaging and proof of purchase to the following address: 5136 Via Seville Oceanside, CA 92056
Retain Tracking Information: Please be sure to retain the shipping tracking information for future reference. - Refund Processing Time
Once we receive your returned item, the refund will be processed within 5-7 business days. The refund will be credited back to the credit card used for the original purchase. Please note that bank processing may take additional time. - Exchange Policy
If you wish to exchange an item, please specify the item you wish to exchange for during the return process. We will arrange for the shipment of your new item after processing your return request. Shipping costs for the new item will vary depending on the circumstances. - Customer Service
If you have any questions or require further assistance, please feel to contact our customer service team. We are happy to assist you!
Thank you for your trust and support of BookTable GHJ LLC. We are always happy to answer any questions you may have.